Bob Klaber on kindness as the essence of care (United Kingdom)

On the podcast is Bob Klaber.

Dr. Bob Klaber is a  Consultant Paediatrician & Director of Strategy, Research & Innovation at Imperial College Healthcare NHS Trust. He has a strong interest in behavioral insights work and leadership development. 
 
Bob is a true role model when it comes to kindness. In the episode, he explains the value of kindness in delivering outstanding care and cultivating kindness in our organizations to deliver better results. I promise you that he has some exciting experiences to share. 

On kindness

• "Kindness is right at the heart of everything that is about care."
• "There is a lot of evidence that kindness in care leads to better outcomes."

On opportunities in healthcare

"Over the last 10-15 years, in England where I work, our healthcare system has been quite systematically unkind."

Show notes and some recommendations from Bob:

• Find Bob on Twitter: @bobklaber
• Twitter: Conversation for Kindness. 
• Organizations: The Hush Foundation by Prof. Catherine Crock is hosting an annual conference called The Gathering of Kindness.
• UK consultancy called the Kaleidoscope. 
• Person to follow: Leonard Berry’s research about kindness
• Book: Intelligent Kindness by John Ballat & Penelope Campling
• How to measure kindness: Take a look at this publication by Simon Andersson and Julie
• Brownlie called Getting the measure of kindness: A guide for organisations